At ProTalents, your privacy matters to us. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have. We comply with India's Digital Personal Data Protection Act, 2023 (DPDPA).
1. Who We Are
ProTalents is a tech education company based in Bhilai, Chhattisgarh, India. We are the Data Fiduciary for all personal data collected through protalents.in and related services.
Data Protection Contact: info@protalents.in
2. What Data We Collect
| Category | Examples | How Collected |
|---|---|---|
| Identity & Contact | Name, email address, phone / WhatsApp number | Registration forms, lead capture form, contact form |
| Account Data | Username, encrypted password, profile photo | Account creation |
| Payment Data | Transaction ID, last 4 digits of card, UPI ID | Payment gateway (we do not store full card details) |
| Learning Data | Courses enrolled, progress, quiz scores, certificates | Automatically as you use the platform |
| Usage & Technical | IP address, browser type, device, pages visited, time spent | Cookies and server logs |
| Communications | Support emails, WhatsApp messages, feedback | When you contact us |
3. Why We Collect Your Data (Legal Bases)
- Contract performance — To create your account, process enrolment and payments, and deliver course content you have purchased.
- Legitimate interests — To improve our courses, prevent fraud, ensure platform security, and send you relevant updates about your enrolment.
- Consent — To send marketing emails, WhatsApp promotional messages, or to place non-essential cookies. You may withdraw consent at any time.
- Legal obligation — To comply with tax, audit, or law enforcement requirements.
4. How We Use Your Data
- Create and manage your ProTalents account.
- Process enrolment and issue course access.
- Send transactional emails: purchase receipts, course updates, password resets.
- Provide mentorship and placement support services.
- Send newsletters, course recommendations, and promotional offers (with your consent).
- Analyse usage to improve platform features and content quality.
- Detect and prevent fraud, abuse, or security threats.
- Comply with legal and regulatory obligations.
5. Sharing Your Data
We do not sell your personal data. We share data only in the following limited circumstances:
- Payment processors (e.g., Razorpay, PayU) — to securely process your payments.
- Communication tools (e.g., email service providers, WhatsApp Business API) — to deliver messages to you.
- Analytics providers (e.g., Google Analytics) — to understand platform usage. Analytics data is pseudonymised.
- Legal authorities — when required by law, court order, or to protect the rights and safety of ProTalents or others.
- Business transfers — in the event of a merger or acquisition, your data may be transferred to the successor entity, subject to equivalent privacy protections.
6. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
- Account data: retained while your account is active and for 3 years after closure.
- Payment records: retained for 7 years as required by Indian tax law.
- Learning progress data: retained for the lifetime of your account.
- Marketing data: retained until you withdraw consent or unsubscribe.
7. Your Rights
Under the DPDPA and applicable law, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to correct inaccurate or incomplete data.
- Erasure — request deletion of your data (subject to legal retention requirements).
- Withdraw consent — opt out of marketing communications at any time via the unsubscribe link in emails or by contacting us.
- Grievance redressal — raise a complaint with our grievance officer.
To exercise any of these rights, email info@protalents.in. We will respond within 30 days.
8. Data Security
We implement industry-standard technical and organisational measures to protect your data, including:
- HTTPS encryption for all data in transit.
- Encrypted storage of passwords (bcrypt hashing).
- Regular security reviews and access controls.
- Payment data handled exclusively by PCI-DSS compliant payment gateways.
No system is 100% secure. In the event of a data breach that is likely to affect your rights, we will notify you as required by law.
9. Cookies
We use cookies and similar tracking technologies to operate and improve the platform. For full details, please see our Cookie Policy.
10. Children's Privacy
Our platform is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe we have collected such data, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above and notify registered users of material changes by email. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.
12. Contact & Grievance Officer
For any privacy-related queries or to exercise your rights, contact:
- Email: info@protalents.in
- Phone: +91 89829 81235
- Address: ProTalents, 1/F, Plot 356, Ward No. 1, Near Shivaji Chowk, Model Town Road, Bhilai 490020, Chhattisgarh, India